The way we are treated is what irritates us the most and makes us give up the services of a given company or stop shopping in a given store. Unreliability, failure to keep deadlines, lack of openness in communication, attempts to conceal difficult topics, sometimes a lack of normal courtesy – all of these affect the perception of the entire company. In turn, courtesy, veracity, punctuality and sincere approach – even if there are problems or misunderstandings – inspire trust and evoke the customer’s attachment towards the brand. Even if the price for a service or product is higher, customers will gladly come back to such companies.
It all seems obvious. Nevertheless, each of us can cite negative examples from our life related to small and large companies. During the training, you will learn what to do and how to it at each stage of the communication process with the customer, so that they can return to your company and become an ambassador of your brand unknowingly.