Professional customer service consists of building an image in order to create a long-term relation and gain a permanent customer. What makes us resign from services of a given company assuming that the work has been performed properly and prices are comparable to other offers, are usually mistakes, errors or delays that happen to everyone. The primary reason is how you are treated. Lack of trustworthiness and openness in communication, avoiding difficult subjects and often simply absence of kindness – all this affects how the entire institution is portrayed. It seems obvious but each one of us has been treated in an improper or impolite manner at some point.
During this training course, we will focus on how to use psychological knowledge to gain sympathy, which is the key. Sympathy supported by professionalism translates into credibility and trust. This way you can reach the customer’s heart in an easy way.
Marcin Mańka
Academy of Image and Communication
ul. Grażyny 15/130A
02-548 Warszawa
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